FAQ's

Q: Do you sell real Australian Ugg Boots?

A: Yes. In Australia, Ugg boot is a generic term for a sheepskin boot with the wool on the inside.
Coastal Uggs are authorised specialists of six different brands of both Australian and International ugg boots.
You can take advantage of our wide selection of styles and colours, with sizes ranging from babies through to Men's size 14 and even more importantly, we stock ugg boots made with genuine Australian sheepskin.

Q: Are these boots fake?

A: No. We do not sell synthetic uggs.
'Fake' ugg boots are the cheap sort, made with synthetic microfibre type fabric.

If you are asking whether we sell authentic UGG® the brand, then the answer is yes.
UGG® is one of six different brands which we keep in stock.

Q: I'm confused. I thought there was only one ugg boot. Which one's Australian?

A: Ugg boots is an Australian generic term for a twin-faced sheepskin style of boot.
Twin-faced means the suede is on the outside and the exposed wool is on the inside.


Iconic brand UGG® is footwear manufactured by American company, Deckers Outdoor Corporation.
UGG® have made ugg boots famous the world over. Their quality footwear is stitched in Vietnam and China, using premium sheepskin from Australia, New Zealand and Ireland.

UGG AUSTRALIA® is totally Australian.
Proudly 100% Australian, UGG AUSTRALIA® has been manufacturing Ugg Boots in Melbourne, Australia since 1981. They are the only sheepskin footwear manufacturer to have their own Australian tannery and their premium quality sheepskin products are 100% Australian, from start to finish.

EMU® Australia is a well known Australian company located in Geelong, Australia.
Their Platinum Range of premium quality Australian made sheepskin boots, are hand crafted in Australia using 100% A-Grade Australian sheepskin.
They also have a stylish range of fashion footwear, using 100% Australian skins which are stitched overseas.

Aussie Land Uggs by Artemis Fur is a local South Australian company.
Made right here in Adelaide, their ugg boots are handmade locally, using premium 100% Australian sheepskin.

Koalabi® Australia, is a subsidiary of Australian parent company, Jumbo Ugg Boots.
This family business is based in Melbourne and they have boots made in Australia and also in China, all using 100% Australian sheepskin.

UGG Classic Australian® boots are manufactured by Australian company Ozwear Connection. Their boots are stitched in China, 
using 100% Australian sheepskin.

Coastal Uggs are South Australian Ugg Boot specialists.
Based in Adelaide's premier beachside tourist destination of Glenelg, we are authorised stockists of six different brands of Australian sheepskin ugg boots and accessories.
We pride ourselves on our product knowledge and we delight in sharing that knowledge with our customers. We help them make informed choices at competative prices.
What's more, when you buy from Coastal Uggs, you're helping a South Australian local small business owner put food on the table and employ other South Australian workers - and we all totally appreciate your support. ♥


Q: But, I bought Ugg Australia boots online. Why is the label different?

A: Web sites containing Ugg Australia logos are not necessarily genuine UGG® brand boots.
It can be confusing when choosing between UGG® the brand and 'Ugg' the style.

In Australia, there are many Ugg boot companies and also many similar sounding 'Ugg' brands on the market.
Many of them use the word 'UGG' either in their logo or in their marketing. It can all be very confusing.
At Coastal Uggs, we try to cater for all of our customer’s needs, so that you have choices of label, style or price.

Q: Isn't making ugg boots cruel?

A: Sheepskin is a by-product of the meat industry.
Using skins to make ugg boots is a form of re-cycling....just like skins used by any other leather shoe, boot, jacket or furniture manufacturer.

Q: Which size should I order?

A: Please refer to our 'Finding Your Size' page for help on finding your best size, but as a general guide, ladies Aussie sizes are the same as US sizes, but men's Aussie sizes are one size smaller than US sizes.

Consider getting classic style and full sheepskin uggs and slippers, a half to one size smaller than usual, as it is completely normal for them to stretch with wear and start to feel looser.

Genuine sheepskin footwear should be a snug fit, but not uncomfortably tight.
The more structured styles, waterproof boots and leather footwear, tend to run more true to size.


Q: Can I change/cancel my order?

A: You may change your order whilst you are still browsing and shopping by clicking the 'continue shopping' links. To amend your order from the checkout, simply return to your shopping cart and revise your order.

Once your order has been confirmed however, it's not possible for you to change or cancel it prior to dispatch.

In this instance, please refer to our 'Customer Service' page or visit us in store, for information on exchanging your items for a store credit on an alternative item.


Q: Who do I contact if there is a problem with my order?

A: If there is a problem with your order, please email us at sales@coastaluggs.com.au.
Alternatively, call us on 08 8376 0099 and one of our friendly staff members will be happy to help.


Q: What payment methods do you accept?

A: Our online store only accepts payments through PayPal.
We welcome Cash, EFTPOS, Mastercard and Visa for purchases made from Coastal Uggs premises at 109 Jetty Road, Glenelg, South Australia.

If you have any questions or you would prefer to make a credit card payment via phone, please contact:-
Coastal Uggs on 08 08 8376 0099 and one of our friendly staff will be happy to assist you.


Q: Where do you post to?

A: We only post to locations within Australia.


Q: Do you charge handling fees or extras?

A: 10% government tax is already included in our prices and we do not charge any extra fees for packaging or handling. 


Q: Do you allow pick-up?

A: Yes. It's a good idea to try on your boots to be sure of the size, as ugg boots are a natural fabric and skins can vary.
It's not unusual for two pairs of boots in the same size, colour and brand, to fit differently.
We offer a click and collect service from our premises at 109 Jetty Road, Glenelg, South Australia.
See our 'Contact Us' page for trading times.


Q: Do you offer Layby?

A: Yes. Coastal Uggs can offer a Layby service in our store. However, we do not offer the service online.

Layby is available from our premises at 109 Jetty Road, Glenelg, South Australia.
Purchases of AU$50.00 or more, can be placed on Layby for 4 weeks.
Payments must be made, at least, every 14 days from the date of purchase.
At the time of Layby, a minimum deposit of 20% of purchases is required.

Please note: You cannot collect part of your Layby and the total amount must be paid in full before collection.

Cancelled Laybys will incur a cancellation fee of 10% of purchase total.


Q: How do I care for my new uggs?

A: Please refer to our 'Caring For Your Uggs' page for practical tips on caring for your new sheepskin uggs and accessories.


Q: What is a Wishlist?

A: If you don’t have time, or are not able to buy from Coastal Uggs online right now, simply add your favourite items to your Wishlist, so that you can come back and purchase later.

Don’t wait too long though, as some sizes and colours are in limited supply and we’d hate for you to miss out on your favourite must-haves!

You can go back and view your Wishlist at any time, simply sign back in to the Coastal Uggs online store and click on the Wishlist icon.